Frequently Asked Questions
1) Why GlyDee™?
Don't be fooled by "cheap" imitators. Watch-out for other brands/wholesalers who are selling for less, but their units come with a poor (internal) build quality, which they obviously don't disclose. Unregulated, generic Chinese low-output batteries, overheat, may catch fire and don't last for more than 30 minutes, even on a full charge. Low-capacity (220-500 Watt) motors are also a major issue, as they can't handle weight or inclines more than 5-10º and they will also drain the already low-capacity battery even quicker. All these factors greatly affect the riding experience and ultimately, end up being a safety risk and waste of money.
It's what's inside that counts. All our GlyDees, batteries and charging adapters are UL, FCC, CE and RoHS certified and quality tested, which meets health, safety and environmental requirements that ensure consumer and workplace safety. All are upgraded models, made with a hard ABS outer body casing, a high grade inner alloy aluminum frame, German motors, Japanese and Korean components. They also include an 'A' Grade high-capacity 6-Cell Samsung/LG Lithium-Ion Rechargeable (Non-Explosive) battery, with an output power of 158W. GlyDees have a max range of up to 15m on a full charge, with a max speed of 20km/h and two, high-capacity 350 Watt motors (700 Watts total), which can handle up to 300 lbs (safely) and inclines up to 30º (as tested). Our GlyDees are also IP54 rated, making them water and dust resistant. They also come with a 7 day money-back guarantee and a 6 month warranty included. So don't be fooled...There's only one true GlyDee™.
2) How long would it take a beginner to master the controls and balance?
The GlyDee SCV (Sensor Controlled Vehicle), is designed for people of all ages to improve and increase their personal mobility and fitness. It is self-balancing and takes 3-5 minutes on average just to get comfortable. Once you relax, you can be fully proficient within 15-30 minutes.
Initially, riding the GlyDee SCV can be strenuous due to your body getting acclimated to standing on the device. Once you relax, you can ride your GlyDee SCV for its full range.
4) How does the GlyDee SCV handle bumps, cracks and curbs? Is there any kind of suspension?
The GlyDee SCV functions best on a flat and dry, paved surface, however, it is very durable and can handles bumps and cracks up to a 1/2 inch very well. All you have to do is pay attention and bend your knees, as your knees act as your suspension.
5) Is it legal to use the GlyDee SCV on streets, sidewalks, pathways and/or bike lanes?
The Ministry of Transportation, has defined a personal human transporter (ie. Segway, Hoverboard, GlyDee™), as a self-balancing, 100% electric-powered transportation machine designed for one person, with a top speed of 20 km/h. Users are not required to hold a driver's license or have vehicle registration or liability insurance, as operation on most public roads is prohibited. When being used on sidewalks, pathways and in bike lanes, operators would be subject to the rules of the road that apply to pedestrians and bicyclists, under the Highway Traffic Act and must restrict his/her speed to Jogging speed (8-10 km/h).
For more information, please check with your local authorities to ensure that it is not illegal to operate your GlyDee SCV on sidewalks, pathways and in bike lanes in your city.
6) Are helmets mandatory?
Although not mandatory, we recommend wearing a helmet, knee and elbow pads for safety. Also, check with your local authorities.
7) Can it handle wet weather?
The GlyDees are IP54 rated, which means it is water and dust resistant. It can handle light splashes of water. You should not ride the GlyDee SCV in inclement weather or through puddles.
8) How long does it take to charge the battery? How long does it last?
The GlyDee battery takes around 90 minutes for a full charge. The light on the charger will change from red to green, once charging is complete, at which time it should be unplugged. Please DO NOT keep it plugged in for more than 8 hours (overnight charging is ok) if absolutely necessary.
It has a max range of up to 15km on a full charge. However, the range, is dependent on the model and the user's weight, road conditions, incline and temperature.
9) What is the return policy?
We will only accept unused and undamaged products that are returned in the original packaging, within 7 days of receiving your order. Please email us at firstname.lastname@example.org for further instructions. Once shipped back to us, we will inspect the returned product to confirm that it is unused and undamaged and in the original packaging. Upon confirmation of this, we will issue a refund of the purchase price less a 20% restocking fee. If not, then no refund will be issued and the purchaser will have to pay all costs for return shipment of the product.
10) Does the GlyDee SCV come with a warranty?
So that we can offer our customers the best possible prices, compared to our competitors, we offer an included Six (6) Month Limited Warranty (protecting against manufacturer defects) on all GlyDees. Wear and tear or any damage incurred by improper usage/negligence will not be covered by the warranty.
We also offer an optional and inexpensive One (1) Year Limited Warranty, that will extend the included six (6) month limited warranty by an additional six (6) months. This lets you decide how much you want to spend based on your needs.
11) What does 'Wear and Tear' mean?
Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging.
12) Can I travel with my GlyDee SCV?
It is perfectly safe to travel with your GlyDee by ground, sea and air transportation. However, due to new airline regulations, you will have to check-in your GlyDee SCV as cargo, as they are not permitted with regular check-in and carry-on luggage. For more information, be sure to confirm with your airline before traveling.
13) Do we ship outside Canada?
Yes! We ship GlyDees around the world! However, the recipient is responsible for clearing Customs in their respective country.
14) How long does the GlyDee SCV take to ship?
As long as it is in stock, orders leave our warehouse within 48 hours after payment is confirmed. Standard shipping currently takes 7-10 business days within Canada. International shipping times vary, but average between 15-30 business days.
15) How can you contact GlyDee?
If you have any questions about placing an order, becoming a Brand Ambassador/Affiliate or repairing your GlyDee, please contact us.
For the dynamic lifestyle, the GlyDee™ is revolutionizing how people travel and interact with the world around them. The future is here. Join the movement. Be part of the solution, not the pollution. Order your GlyDee SCV today!